Refund policy

Returns and refunds

If your order arrives damaged, faulty or incorrect, please email purelivingtasmania@gmail.com with your order number, a description of the issue and photos if available. Please contact us as soon as you can so we can help resolve it.

Depending on the circumstances, you may be entitled to a repair, replacement or refund under Australian Consumer Law. Nothing in this policy limits those rights.

We do not accept returns for a change of mind or an incorrect choice. Please contact us promptly if you need to change an order, and we will let you know whether it is still possible.

If a parcel is returned because it was unclaimed or the delivery address supplied at checkout was incorrect, please contact us. We can discuss redelivery and advise you of any additional postage cost before sending it again. Any refund request will be considered in the circumstances and in accordance with Australian Consumer Law.