Refund policy

Discrepancies or Damages

• If for any reason your product is faulty, incorrect or arrives damaged, please email us at purelivingtasmania@gmail.com, accompanied with a description, photographs and your order number.
• Notification must be made within three (3) days of receiving your order. No claims will accepted after three (3) days from receipt of goods.
• Once your email is received we will contact you in regard to the return.

Change of Mind Returns & Cancellations

As our products are classed as personal care goods and are made to order we do not accept returns for incorrect choices or a change of mind. 

Unclaimed or Returned Orders

• Unclaimed
  If you fail to collect your order from the post office within the Post Offices stipulated time-frame (usually 1 week), it will be returned to us

• Incorrect Address
  If your order undelivered due to an incorrect address, it will be returned to us

• If you would like your order re-shipped to you, you will be liable to pay a re-shipping fee equal to the amount of the original shipping cost on your order. Where free shipping was received, you will be liable to pay a re-shipping fee as calculated by us based on the weight, size, and classification of your order.
• Any unclaimed or returned parcels that you would prefer to receive a store credit for instead of being re-shipped, will have a $2.50 return/admin fee applied.
• If your order is returned to us and we do not have any response from you after 14 days of our attempted contact, your order will be cancelled and applied as a store credit, less the original cost of shipping, and a $10.00 return fee.
• We do not provide refunds for unclaimed or returned orders.