Terms of Service

Last updated: 26 September 2026

Welcome to Pure Living Tasmania. These Terms of Service apply when you use our website or purchase products from us. By placing an order, you agree to these Terms, along with our Shipping Policy, Returns and Refunds Policy, and Privacy Policy.

Products and information

We aim to describe and photograph our products accurately. Colours and appearance may vary slightly between screens, and handmade products may have natural variations. Please read the product description and any care or usage information before ordering. Contact us if you would like more information about a product.

We may update product descriptions, prices and availability. Changes to prices will not affect an order we have already accepted, unless we contact you about an error and you agree to the change.

Orders and payment

When you place an order, you must provide accurate contact and delivery details. Payment is taken through the payment methods offered at checkout.

We may contact you if an item is unavailable, an order contains an obvious pricing or listing error, or we need more information to fulfil your order. If we cannot fulfil an order that you have paid for, we will discuss the available options with you, including a refund where appropriate.

Personalised and made-to-order products

Some products are personalised or made to order. Their product descriptions explain what information we need and, where applicable, the time required to make them. Please provide personalisation details promptly and check their spelling carefully. We will contact you if we need information to complete your order.

Shipping and delivery

Shipping options and charges are shown at checkout. Please see our Shipping Policy for information about dispatch times, made-to-order items and delivery. You are responsible for providing a correct delivery address. If there is a problem with your delivery, please contact us so we can help.

Returns, refunds and consumer rights

Please see our Returns and Refunds Policy if your order is damaged, faulty, incorrect or otherwise not as expected.

Our products come with guarantees under Australian Consumer Law. Nothing in these Terms or any of our policies excludes, restricts or modifies rights or remedies that cannot lawfully be excluded. Depending on the circumstances, you may be entitled to a repair, replacement or refund.

Using our website

You may use our website for lawful personal or business shopping purposes. You must not interfere with the website’s operation, attempt unauthorised access, introduce harmful code or misuse its content.

The text, images, branding and other content on this website belong to Pure Living Tasmania or their respective owners. Please do not reproduce or use them commercially without permission.

Our website may contain links to third-party websites. Their own terms and privacy practices apply when you visit them.

Privacy

We handle personal information in accordance with our Privacy Policy. Shopify provides the platform that powers our online store and helps process orders.

Website availability

We work to keep the website and its information available and accurate, but it may occasionally be interrupted or contain an error. If you notice a problem that affects your order, please contact us. Nothing in this section limits your rights under Australian Consumer Law.

Changes to these Terms

We may update these Terms from time to time. The version displayed on our website when you place an order applies to that order, unless a change is required by law or you agree otherwise.

Governing law and contact

These Terms are governed by the laws of Australia. If you have a question about these Terms or an order, please contact:

Pure Living Tasmania
Email: purelivingtasmania@gmail.com
Phone: 0488 580 283
Mail: PO Box 319, Cygnet TAS 7112, Australia